Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order quickly and efficiently. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

If we are experiencing a high volume of orders, shipments may be delayed slightly. We will notify you via email if there are significant delays.


Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping (U.S.): 5–10 business days

  • Express Shipping (U.S.): 2–5 business days

  • International Shipping: 7–21 business days

Delivery times may vary depending on your location and carrier delays.


Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). Tracking numbers will be active within 24–48 hours.


International Shipping

We ship worldwide. International shipping rates and delivery times vary depending on the destination.

Customers are responsible for any customs fees, duties, or taxes applied to your order. We are not responsible for delays caused by customs.


Lost, Stolen, or Damaged Packages

We are not responsible for lost or stolen packages once marked as delivered. If your package is damaged in transit, please contact us within 48 hours of receiving your order with photos of the damaged item and packaging.

For shipping issues, please contact us at:

📧 support@bokou.com


Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.


Order Delays

While we strive to meet delivery estimates, we are not responsible for delays caused by carriers, weather conditions, or unforeseen circumstances.